Knowledge is a potent tool in any professional’s arsenal, particularly when it comes to customer interactions. By being well-informed and prepared, professionals can significantly reduce the duration of site visits, ensuring efficiency and demonstrating respect for the customer’s time. Moreover, a knowledgeable approach instills confidence in customers, reassuring them that their concerns are understood and will be addressed competently. This level of preparedness and expertise not only streamlines operations but also fortifies customer trust and satisfaction.
Training
Register For Our In-Person Training
In-person training and hands-on experience are invaluable for skill development. They provide immediate feedback and personalized instruction that can adapt to a groups learning pace.
Visit our YouTube Channel for setup guides, troubleshooting, and product information!
Meet Our Trainers
Jason Mangos
Jason Mangos has been our US Training Manager for NTI boilers since 2018. With over 30 years of experience in the hydronic industry, Jason brings a wealth of knowledge from his previous roles, including as a Field Support Representative and trainer at another boiler company. He is currently serving on the OESP Education Committee, is a NATE certified trainer, and has expertise in hydronic systems, both condensing and conventional boilers, as well as a certification in basic refrigeration.
Jason lives in PA with his wife, three children, and grandson. Outside of work, he enjoys spending time with his family and has a long history of coaching wrestling for the past 30 years.
David Nicholson
David Nicholson joined NTI Boilers as a Production Supervisor, where he played a key role in ensuring high-quality products reached our customers. With a deep commitment to understanding every aspect of our business, David’s experience spans from building and testing products to roles in shipping, customer service, and warranty. He has worked closely with engineering on product development, certification, and lab testing.
Understanding that a great product is only as good as the customer support provided by a company, David transitioned to creating a world-class technical support team. He has leveraged his teaching skills to provide in-house training and, during the off-season, travel across Canada and the U.S. to support our customers.